Get in Touch with Zoë & Bella
We're always delighted to hear from you.
Whether you have a question about your order, would like a little help choosing the perfect outfit, or simply want to say hello, our friendly team is here to make your shopping experience as enjoyable as possible.
At Zoë & Bella, we believe exceptional customer care is just as important as timeless style. Every enquiry is handled with genuine care, and we aim to respond to all enquiries within one to two working days.
Contact Details
Email: support@zoeandbella.co
Telephone: +44 7460 017179
Customer Support Hours: Monday to Friday, 9:00 am – 6:00 pm (UK time)
Our customer support team is unavailable on Saturdays and Sundays.
Company Information
Trading Name
Zoë & Bella
Company
ZS ECOM LTD
Company Number
17095015
Registered Office
71–75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom
Warehouse Address
14 Calderon Road
London
E11 4NU
United Kingdom
Website
zoeandbella.co
How We Can Help
Our team is happy to assist with:
- Order Updates – Looking for the latest information on your order? We'll be happy to help.
- Returns & Refunds – If something isn't quite right, we'll guide you through the process with ease.
- Product Advice – Need help with sizing, fabrics or styling? We're here to help you find the perfect fit.
- Partnerships & Press – Interested in working with Zoë & Bella? We'd love to hear from you.
Before You Get in Touch
If you're contacting us about an existing order, please include your order number in your message. This allows us to locate your order quickly and provide the fastest possible assistance.
At Zoë & Bella, we're a dedicated team with a passion for timeless fashion and thoughtful customer service. Every customer is valued, and we're committed to making every shopping experience feel personal from beginning to end.
We look forward to hearing from you.
The Zoë & Bella Team
Contact us
Frequently Asked Questions
You can track your order by clicking on the link provided in your shipping confirmation email. Have your tracking number handy? Click here to track your order directly.
Yes. Each product page includes a detailed size chart. Still unsure? Feel free to reach out, we’re happy to help.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Please email support@zoeandbella.co with your order number before sending anything back. Our team will provide the return instructions and address.
Return postage costs and any customs charges are the responsibility of the customer, unless the item arrives damaged or incorrect. In those cases, we cover the return costs.
Once we have received and inspected your return, your refund is processed within 10 working days, to your original payment method.
You can find our full return policy here:
Return & Refund Policy
If your order arrived damaged, please reach out to us within 7 days of delivery. Simply email support@zoeandbella.co
– Your order number
– Clear photos of the damage
– A short description of the issue
We’ll make it right as quickly as possible. Thank you for being part of our community — your satisfaction matters to us.
Yes. We currently only deliver to the U.K.
The estimated delivery time is:
Processing time: 1–3 working days (Monday–Friday)
Shipping time: 6–10 working days (Monday–Friday)
Total delivery time: approx. 7–13 working days from date of purchase.
Further details can be found in our delivery policy:
👉 Delivery Policy
We accept all major debit and credit cards, plus Shop Pay, Apple Pay and Google Pay. The full list of payment methods available to you is shown at checkout.
You can cancel your order within 24 hours of placing it, provided it has not yet been dispatched. Just email support@zoeandbella.co with your order number. After dispatch we're unable to cancel, but you're welcome to return your item once it arrives.
If your question has not been answered above, our customer service team will be happy to help.
Contact us here:
👉 Contact Us
👉 Email: support@zoeandbella.co
👉 Tel.: +44 7460 017179
We aim to respond to all enquiries within one to two working days (Monday to Friday).
If the size isn't quite right, just get in touch with our customer service team and we'll sort it out for you.
👉 Contact Us
👉 Email: support@zoeandbella.co